FAQ
FREQUENTLY ASKED QUESTIONS
About Our Candles
What are your candles made of? Our candles are made with a proprietary soy/paraffin blend wax and cotton wicks — a combination chosen for its burn quality and fragrance performance. We also use phthalate-free fragrance oils and never add artificial dyes—just honest, intentional fragrance. Every candle is hand-poured in small batches in Stillwater, Oklahoma.
How long do your candles burn? With proper care (trimming the wick and burning in intervals), our candles offer the following approximate burn times:
- 10 oz candles: 40-45 hours
- 6 oz candles: 20-25 hours
How do I care for my candle?
- Trim the wick to ¼ inch before each burn
- Burn for 4-5 hours at a time to ensure an even melt pool
- Keep the candle away from drafts and flammable materials
- Never leave a burning candle unattended
- Discontinue use when ½ inch of wax remains
Why is my candle tunneling? Tunneling (or memory rings) happens when the wax doesn't melt evenly across the surface. To prevent this, always burn your candle long enough for the wax to melt to the edges. The first burn is especially important and may take 4-5 hours to reach close to the edge. A little hang-up on the sides is okay—it will burn down over time.
Orders & Shipping
How long does shipping take? Orders are processed within 1-3 business days and typically arrive within 2-5 business days after shipping. You'll receive tracking information once your order ships.
Do you offer free shipping? Yes! We offer free shipping on orders $89 and above. Orders under $89 ship for a flat rate of $7.
Where do you ship? We currently ship to the contiguous United States (lower 48 states) and Washington, D.C. We do not ship to Alaska, Hawaii, or international destinations at this time.
Returns & Exchanges
What is your return policy? We stand behind our products. If you receive a defective candle or aren't satisfied with your purchase, please see our full Refund Policy for details on refunds, exchanges, and store credit.
Fragrance & Scent
How do I choose the right scent? Browse our collections by mood or fragrance family. Each product page includes detailed scent notes to help you find your perfect match. If you're unsure, our bestsellers are a great place to start!
Are your fragrances strong? Scent strength is personal, so experiences will vary — but our candles are crafted for a noticeable, balanced throw that fills your space without overpowering it. Room size and ventilation will also play a role.
Do you offer samples? Not at this time, but we stand behind everything we make. If a scent isn't what you expected, reach out — we'll take care of you.
Cologne & Perfume
Tell me about your cologne and perfume lines. In 2025, we expanded beyond home fragrance to offer dedicated cologne and perfume lines. Hand-poured and blended in small batches — our fragrances are crafted with premium ingredients and designed for those who appreciate refined, intentional scent.
What are your colognes and perfumes made of? Our colognes and perfumes are made using only two ingredients: perfumer's alcohol and high-quality fragrance oils specifically developed for personal fragrance application. As with all fine fragrance, scent may vary slightly depending on your skin chemistry — this is completely normal and part of what makes fragrance personal.
Still have questions? Contact us at hello@eroscandleco.com and we'll be happy to help!