Refund policy

Our Commitment

At Eros Candle Co, we stand behind every product we make. Fragrance is personal — and we understand that a scent you loved in description might not be the one you connect with in person. That's okay. We'd rather you love what you have than keep something that doesn't feel right.

Our Guarantee

If you're not completely satisfied with your purchase for any reason, contact us within 30 days of delivery and we'll make it right — whether that's a replacement, store credit, or a full refund. No questions asked.

Damaged or Defective Products

If your order arrives damaged or has a manufacturing defect, we'll send a replacement or issue a full refund immediately. Please email us with a photo of the issue so we can resolve it quickly.

Final Sale Items

Clearance, sale, and discounted items are final sale and not eligible for returns or exchanges.

How to Reach Us

Email us at hello@eroscandleco.com with your order number and a brief description of the issue. We respond within 1-2 business days and we'll take care of you.